Establishment fees are paid via cheque, bank transfer or credit card. Ongoing fees are paid via credit card. We accept Visa, MasterCard and American Express.

For ongoing fees, all invoices are emailed towards the end of the first week of the month. For establishment fees, once the funds have cleared into our account.

A domain name is your business name for the internet. The two are somewhat similar but not interchangeable. You need a .com or .com.au name for visitors to find your site.

The .au merely denotes an Australian website. Furthermore we encourage Australian businesses to acquire a .au domain name unless they conduct business internationally.

Each country of the world has their own domain registry. Some common examples you may have come across include;

.co.nz – New Zealand
.co.uk – United Kingdom
.ca – Canada
.de – Germany
.us – United States (although most US business adopt the .com version only)
.fr – France
.es – Spain

and so on. If you are conducting business or planning to conduct business in any of these countries, we strongly advise you to register the domain name. Your intellectual property is very important and it is vital that your name does not fall into the hands of a competitor. Please Contact us for further information if you wish to register international domain names.

Our servers are located in Sydney, Australia. The servers are maintained by a professional team of technicians with daily back-ups and no downtime. This provides reliable 24/7 service for your website.

Hosting works like this. Your website is best thought of as a collection of computer files, which are all linked in together. These files then need to be uploaded to a dedicated server, which is turned on. Your website can then be viewed by anyone anywhere in the world with an internet connection. All websites need to be hosted and your personal computer will not be sufficient to host a website. A dedicated server is required.

Very. Anyone with a broadband connection anywhere in the world will find that the website will download at a very fast speed. Dial-up users will be a touch slower, but that is due to their connection and not our servers. They will still be able to access and view your website in a speedy fashion.

Simple. Email us at maintenance@yoursmallbusinesswebsite.com.au and we will have the change made with 48 hours. Sometimes 1 hour, but depending on the size of the change and the time of the day, allow 48 hours to be sure.

No. There is no need as we will do it for you. This saves you from having to learn how to use any complicated software programs. Simply email us and the change will be updated.

No. We provide unlimited maintenance as our standard service. If you require a change to your website, we will make it happen.

You can have any colour on your website.

Yes. We provide custom designed websites that are built from scratch. Just be sure to communicate clearly your vision for the site when completing the questionnaire and we will go from there.

Yes, however you will need to provide the sound to us.

Maybe. Contact us to discuss your idea. You will of course be responsible for supplying the video in an acceptable format.

We can provide flash enhancements on your site, such as menu bars and banners. We don’t provide animations for intros or anything similar. It is best to discuss your plans with us first.

You are responsible for writing the text for the website, however we proofread everything before uploading to the internet. If we think you have missed something we will be sure to bring it to your attention. If you would like a helping hand with writing the text for your site, we are more than happy to help.When all is said and done, nobody knows your business like you do. Hence it is important that you at least come up with a first draft. From here we will be better placed to advise you if anything is missing.

We provide royalty free images at no additional cost. In the rare event that we can’t find acceptable images for you, then you will need to supply them. Of course if you have photos or images in your own collection, simply email them to us and we will add them to the site for you.

Absolutely. Our preferred format is .jpg however we can work with most formats. High resolution clear photos of your products for example can be a great addition to a website.

Google are looking for three things;

1. Good content. Your site needs to have something worthwhile to say. It needs to provide more and/or better information than your competitors.
2. Good keywords. A keyword can loosely be defined as what a potential searcher will type into the Google search box. You need to take some time to think of the most popular ways that users will attempt to find you and then develop solid content (see point 1) around those keywords.
3. Link Popularity. You need to get some quality inbound links to your website. Every link is like a vote in a popularity contest. The more relevant the link the better and the more total links you get will increase your chances of striking the jackpot and getting on the front page of Google.

An inbound link is a link from an external website into your website. An outbound link is the opposite i.e. from your site to another. Outbound links are not considered by search engines for your website’s ranking.

There are a number of ways to do this, however the best way is to simply put your domain name on all correspondence and marketing materials. This is offline promotion.With online promotion, you can sign up for many free business directories that you give your business exposure as well as a link to your website. This also helps your search engine rankings (see How do I get to the top of Google? Above). Other options include writing articles and submitting to article directories. Furthermore entering into reciprocal link swapping can be a great way to gain a huge amount of online exposure and generate real traffic for your website.

Two ways, through webmail or Microsoft Outlook. We provide you with how to access both on our Email page.

Follow our step by step tutorial on our Guide To Setting Up Email With Microsoft Outlook page.

10 per website. If you need more, please contact us and we may be able to accommodate more.

No. You are required to join our All-in-one Program for 12 months in order to ensure that you are getting the most from your website. This is for your protection so that you have a known fixed investment and that you have time to get results from your website. It is a relationship with each other as much as anything else.

Yes. We will show you how to access your website statistics once your site is up and running.